Terms of Service

These Terms of Service (the “Terms”) form the agreement between you and DroneAssess (ABN 57 698 846 212)(“DroneAssess”, “we”, “us”) when you use our drone-based roof inspection platform — the website, the builder portal, and the work-order workflow.

The Terms apply to organisations that submit work orders (builders, claims handlers, insurers) and to the users they authorise to act on their behalf. A separate document, the Pilot Contractor Agreement, governs our relationship with drone pilots in our network.

By creating an account or submitting a work order you confirm you have authority to bind your organisation to these Terms.

We operate a platform that lets you submit a work order for a drone-based roof inspection, dispatches the job to an independent pilot in our network, captures and reviews the resulting imagery, and delivers a written assessment report to you.

The pilot is an independent contractor, not our employee. We coordinate the engagement, set capture standards, and review the output before it's delivered to you. Where this document refers to “the inspection” or “the report”, we mean both the pilot's capture and our assessment of it.

Eligibility

You must be acting on behalf of a registered Australian business, be at least 18, and have authority to enter binding agreements for that business.

Credentials and team access

You're responsible for keeping your password confidential and for any activity under your account. If you invite team members, they bind your organisation to these Terms the same way you do. You can revoke their access from the Team page at any time.

Accuracy

Keep your contact details, billing details, and site-contact information accurate. We rely on the property address you submit to dispatch the pilot — incorrect addresses or information about the property may result in a wasted call-out fee.

When you submit a work order you're asking us to dispatch a pilot to a specific property. By submitting you confirm:

• You (or the property owner) have the right to authorise an inspection of the property, including drone flight in the airspace immediately above it.
• The site-contact details you've given us are correct and current.
• The information in the work order is reasonably accurate and not misleading.

We may decline a work order at our discretion — for example, if the property is outside our service area, the airspace is restricted, or weather conditions make safe flight impractical. We'll let you know promptly if we decline.

Our current pricing is published in a separate Schedule of Fees (provided to you at onboarding or on request). Unless we've agreed otherwise in writing:

• Per-job fee — payable when the report is delivered.
• Call-out fee — payable when a pilot attended the property but the inspection could not be completed due to circumstances outside our control (locked gate, refused access, weather change on arrival, etc.).
• Invoicing — invoices are issued electronically after the report is delivered (or the call-out fee triggered). Standard payment terms are net 14 days from invoice date.
• Late payments — overdue amounts may attract interest at the rate prescribed by the Penalty Interest Rates Act 1983 (or its equivalent), and we may suspend further work for your account until the balance is settled.
• GST — all fees are exclusive of GST unless stated otherwise. GST is added at the prevailing Australian rate.

What you get

On delivery, we grant you a non-exclusive, perpetual licence to use the report and the photos in it for any reasonable purpose connected to the claim or repair — including sharing them with insurers, the property owner, builders, repairers, and your own legal advisors.

What we keep

We retain ownership of the platform itself, our assessment methodology, the AI models that produce findings, and the underlying data and metadata captured during the inspection. We may use de-identified imagery and findings to improve our models — see the Privacy Policy section 4 for detail.

Accuracy of the report

A drone roof inspection is a visual, remote assessment. The report represents the considered opinion of our reviewers based on the imagery captured, but is not a substitute for a physical, in-person engineering or structural inspection where one is warranted. We'll flag in the report when we think a follow-up in-person inspection is needed.

You agree not to:

• Submit work orders for properties you have no authority to inspect.
• Use the platform to harass, defraud, or invade the privacy of any person.
• Reverse-engineer the platform, scrape it at volume, or use it to train a competing automated assessment service.
• Share your access credentials with anyone outside your organisation.
• Resell access to the platform or hold yourself out as operating a service powered by us without our written agreement.

We aim to keep the platform available 24/7 but don't guarantee uninterrupted access. We may take parts of the service offline for maintenance, security, or upgrades, and we'll give reasonable notice where the change isn't time-critical.

The pilot network is finite. We'll do our best to dispatch a pilot within a reasonable time of each work order, but timelines are influenced by weather, pilot availability, and CASA airspace restrictions.

Nothing in these Terms limits or modifies any non-excludable consumer guarantee under the Australian Consumer Law (ACL). To the extent permitted by the ACL, our liability for failure to comply with a consumer guarantee in connection with the platform is limited, at our election, to one of:

• re-supplying the relevant inspection;
• paying the cost of having it re-supplied; or
• refunding the fees you paid for it.

To the maximum extent permitted by law, and subject to section 9:

• Neither party is liable for indirect, consequential, or special losses — including loss of profit, loss of business opportunity, loss of reputation, or loss of data.
• Our total aggregate liability under or in connection with these Terms is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim, or AUD 1,000, whichever is greater.
• We're not liable for damage or loss caused by inaccurate information you (or the property owner) provided to us.

Each party will treat the other's non-public information as confidential and only use it to perform under these Terms. This obligation continues for three years after the agreement ends. It doesn't apply to information that's public knowledge through no fault of the receiving party, was already known to the receiving party, or must be disclosed by law.

Either party can terminate the agreement on thirty days' written notice. We can suspend or terminate immediately if you breach these Terms in a way that can't be remedied within seven days of us notifying you.

On termination: outstanding fees become due, your access to the portal is revoked, and we keep the records the Privacy Policy describes. Reports delivered before termination remain licensed to you under section 6.

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.

Before commencing legal proceedings (other than urgent injunctive relief), the parties will try to resolve any dispute in good faith by direct discussion between authorised representatives. If unresolved after 21 days, the dispute may be referred to mediation under the rules of the Resolution Institute (or an equivalent body the parties agree on).

We may update these Terms as the platform evolves. The effective date at the top changes when we do. For material changes — pricing, liability caps, or anything that materially expands your obligations — we'll give 30 days' notice by email before the new version takes effect. If you don't want to accept the new Terms, you can terminate under section 12.

DroneAssess
support@droneassess.com.au